Our products are only shipped within the United Kingdom.
All shipping is free and included with the price of the products that we sell.
We always try our best to bring you products at a fair and reasonable price, this is why we don’t charge outrageous prices for shipping.
All orders are shipped within 48 hours, Monday – Friday 8am – 5pm. If any delays occur within the shipping process the customer will be informed.
We use My Hermes carriers to deliver our orders.
All shipping is Free on every product.
REFUNDS & RETURNS
Aniessentials offers a 14 day money back guarantee. If you are unhappy with your purchase you may cancel your order within fourteen days of receipt. Goods must be returned in their original condition (i.e unopened), and you will receive a full refund.
Once we have been informed of your intention to return a product, we will process your refund within 30 days of receiving it back and we have checked that all components are enclosed. We will not refund the cost of sending any goods back to Aniessentials.
If you wish to cancel your order please contact us as soon as possible with details of your order number. If the goods have not been dispatched, then we will cancel the order and issue a full refund, once completed you will receive an email confirming your refund. If the items have already been dispatched, we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and send them back to us before a refund can be processed.
Goods that are damaged must be reported via email within 48 hours of receipt. The goods must be returned in the condition and original packaging as received in order for a replacement or refund to be offered. If a replacement is not available or out of stock only a refund will be available.
RETURNS & REFUND EXCLUSIONS
Some items may be excluded from our returns policy such as optical media, perishable goods or products sold as used or damaged. This does not affect your statutory rights.
FAILED DELIVERY & WRONG ADDRESS
Orders that are returned back to us due to failed collection of delivery (we will make 3 attempts to deliver and receive a signature) or the incorrect address has been provided, may be cancelled and refunded minus any shipping charges we have incurred. In the case of such an event we will contact you with further information.
Aniessentials always appreciates your business, but please be aware that if the product packaging is damaged and the item is not, this will not warrant a refund. We always carefully package everything we ship in brand-new boxes unless stated on the products information, some cosmetic damage may occur from time to time with any mail-order service.
Goods must not be returned without first informing us via email.
Please contact us by the email form on the Contact Page.